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Frequently asked questions

An AI Shopping Assistant for beauty brands on Shopify. It answers customer questions on your product pages, in your brand’s voice, with video from your own library, and turns every question asked into insight you can act on.

The part that answers. A customer asks a question on the page and Zellor replies with the video that shows it, with add to cart right beside it.

Video with your products tagged inside it, so a customer can buy from the clip rather than hunting for the product afterwards. The answer and the purchase are the same moment.

Beauty is a confidence purchase. Text can describe a texture; video shows it. Putting proof on the page at the moment of doubt is what closes the gap between wanting it and buying it.

They answer the question that would otherwise send someone off to Google. A customer who gets a straight answer stays on the page, buys more often, and sends less back.

Every question your customers ask, themed and attributed to a product, plus which videos actually put things in carts. It tells you what to film next and where your spend should go.

Minutes. Install from the Shopify App Store, answer a few questions so we can tailor the setup, and your catalogue syncs automatically. Most brands are live the same week.

Install the Zellor app from the Shopify App Store and sign in; your products import automatically. Or contact us and we’ll set you up. Contact us

No. Zellor works from the video you already have: tutorials, application clips, creator content, UGC.

Two ways. From your own files: go to Videos, click Upload Video, name it, drag the file in or browse for it, choose a thumbnail, then Upload and Save. From social: go to Import from Social, paste up to five TikTok or Instagram URLs, and click Get Videos.

MP4. If yours is in another format, convert it before uploading.

It’s a native Shopify app. Install it and your products, variants and prices sync automatically and stay current: no developer, no theme changes.

Automatically. Installing the Shopify app imports your catalogue and keeps it in sync.

Tagging links a product to the video it appears in, so a customer can buy from the clip. Zellor tags automatically; you can correct anything it gets wrong.

Go to Videos and select a video, open the Products tab, then search for products and add them with the + icon. Remove one with the X beside it.

A row of shoppable videos you can place on a product page, collection page or homepage. Each video can carry product tags with thumbnails and prices that link straight through.

Go to Carousels, click Add Carousel, name it and click Create. Add videos from your library, attach products, preview and reorder them, then copy the Carousel ID and paste it into the Zellor section of your store’s Carousel settings.

Yes. Your brand and product education team edits the voice directly (tone, vocabulary, what to recommend, what it must never say) and sets the guardrails on ingredients and cosmetic claims. Save it, and it’s live.

It answers from your product data and your approved content. If your library doesn’t cover something, it says so and flags the gap rather than filling it.

Yes. Zellor is GDPR compliant: we collect only the data we need, follow best practice on security and storage, keep marketing opt-ins and cookie tracking consensual, maintain an up-to-date privacy policy, train our team on data privacy, and write client agreements in plain language.

Plans start at $99 a month, priced by traffic band and conversations. Every plan is the whole product. See pricing (Zellor pricing)