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Frequently asked questions
What is Zellor?
Zellor allows e-commerce site owners, brands, and distributors to embed video carousels in their online stores, increasing conversion rates.
What is a shoppable video?
A shoppable video is an interactive marketing video that allows viewers to purchase products while watching the content. This experience mimics in-store shopping without leaving your website, engaging shoppers when they are most interested in your content.
Why use shoppable videos?
Shoppable videos turn standard videos into interactive experiences, boosting on-site engagement and conversion rates. Video shoppers convert at least 2-3 times higher than non-video shoppers, as videos answer product questions and influence quicker purchasing decisions. Brands using shoppable videos often see significant sales increases due to the high conversion rates.
How do videos increase conversions?
Videos increase shopper engagement and time spent on your site. They provide detailed product information and strong social proof, making shoppers more likely to purchase.
How long does it take to set up my account?
Setting up your account takes less than a minute! Upon first login, we’ll ask a few questions to tailor the setup to your needs and sync your store. Select a plan, and you’re good to go!
What are carousels?
Carousels are collections of short videos displayed in online stores. They can show product tags with thumbnails and prices, linking directly to product pages when clicked.
How do I sign up for Zellor?
Download the Zellor app from the Shopify Store, click “Sign Up – Free”, enter your details, and create your account
How do I sign up for Zellor if I don’t use Shopify?
Go to the Zellor website, click “Sign Up – Free”, enter your details, and create your account.
How do I upload videos?
To upload from your local drive, go to Videos and click Upload Video. Enter a video name and select the video file by browsing it or dragging it into the upload field from your folder. Select the thumbnail, then click Upload and Save to finish. To upload from social media instead, go to Import from Social and enter up to five TikTok or Instagram URLs. Finally, click Get Videos to complete the import.
What is Zellor?
Zellor allows e-commerce site owners, brands, and distributors to embed video carousels in their online stores, increasing conversion rates.
What is a shoppable video?
A shoppable video is an interactive marketing video that allows viewers to purchase products while watching the content. This experience mimics in-store shopping without leaving your website, engaging shoppers when they are most interested in your content.
Why use shoppable videos?
Shoppable videos turn standard videos into interactive experiences, boosting on-site engagement and conversion rates. Video shoppers convert at least 2-3 times higher than non-video shoppers, as videos answer product questions and influence quicker purchasing decisions. Brands using shoppable videos often see significant sales increases due to the high conversion rates.
How do videos increase conversions?
Videos increase shopper engagement and time spent on your site. They provide detailed product information and strong social proof, making shoppers more likely to purchase.
How long does it take to set up my account?
Setting up your account takes less than a minute! Upon first login, we’ll ask a few questions to tailor the setup to your needs and sync your store. Select a plan, and you’re good to go!
What are carousels?
Carousels are collections of short videos displayed in online stores. They can show product tags with thumbnails and prices, linking directly to product pages when clicked.
How do I sign up for Zellor?
Download the Zellor app from the Shopify Store, click “Sign Up – Free”, enter your details, and create your account
How do I sign up for Zellor if I don’t use Shopify?
Go to the Zellor website, click “Sign Up – Free”, enter your details, and create your account.
How do I upload videos?
To upload from your local drive, go to Videos and click Upload Video. Enter a video name and select the video file by browsing it or dragging it into the upload field from your folder. Select the thumbnail, then click Upload and Save to finish. To upload from social media instead, go to Import from Social and enter up to five TikTok or Instagram URLs. Finally, click Get Videos to complete the import.
What is the best video format to use?
Supported video format: .mp4. If your video is in a different format, use a video converter to change it to .mp4 before uploading.
How do I create carousels?
To upload from your local drive, go to Videos and click Upload Video. Enter a video name and select the file by browsing it or dragging it into the upload field from your folder. Select your thumbnail, then click Upload and Save to finish. For social media content, navigate to Import from Social and enter up to five TikTok or Instagram URLs. Click Get Videos to complete the import. To create a carousel, go to Carousels and click Add Carousel. Name your carousel and click Create. Add videos by clicking Add video and selecting files from your library. Once you have previewed and reordered the videos, your carousel is ready.
How do I control my carousels’ appearance?
A medium-length answer that gives visitors an answer to their question can go here. Keep it concise but informative.
What is tagging?
Tagging associates a product with a video. Clicking a tag takes the user to the product page and makes shopping faster.
How do I import products into Zellor?
Automatic: Shopify users can import products automatically; details are explained in the “How does Zellor work with Shopify?” section.
How do I tag videos?
Go to ‘Videos’ and select a video. Click on the ‘Products’ tab. Search for and add products by clicking the blue + icon. To remove a product, click the X icon next to it.
How does Zellor work with Shopify?
To start using Zellor, download the app from the Shopify App Store and sign in to have your products imported automatically. For a local video upload, navigate to Videos, select Upload Video, enter a name, and then browse or drag your file into the upload field. Make sure to select a thumbnail and click Upload then Save to complete the process. Alternatively, you can go to Import from Social, paste up to five TikTok or Instagram URLs, and click Get Videos. To build a carousel, go to Carousels, click Add Carousel, name the project, and hit Create. From there, add videos from your library or URLs and attach products from your Shopify list. Once you have previewed and reordered your content, copy the Carousel ID. To finish, visit the Zellor section on your store page, open Carousel settings, and paste that ID into the Standard Carousel field.
What is Zellor Analytics?
Zellor Analytics provides performance data for your videos. Go to ‘Analytics’ in the portal to view overall and detailed metrics, adjust the time period, and, if using Shopify, see sales data like ‘Add to Cart’ and ‘Successful Checkout’ events.
Is my information safe?
Yes! Zellor is compliant with the General Data Protection Regulation (GDPR). This means we: Only collect the necessary data Follow best practices for security and data storage Ensure marketing opt-ins and cookie tracking are consensual Keep our privacy policy updated Train our team on data privacy best practices Write client agreements in easy-to-understand language
What is the best video format to use?
Supported video format: .mp4. If your video is in a different format, use a video converter to change it to .mp4 before uploading.
How do I create carousels?
To upload from your local drive, go to Videos and click Upload Video. Enter a video name and select the file by browsing it or dragging it into the upload field from your folder. Select your thumbnail, then click Upload and Save to finish. For social media content, navigate to Import from Social and enter up to five TikTok or Instagram URLs. Click Get Videos to complete the import. To create a carousel, go to Carousels and click Add Carousel. Name your carousel and click Create. Add videos by clicking Add video and selecting files from your library. Once you have previewed and reordered the videos, your carousel is ready.
How do I control my carousels’ appearance?
A medium-length answer that gives visitors an answer to their question can go here. Keep it concise but informative.
What is tagging?
Tagging associates a product with a video. Clicking a tag takes the user to the product page and makes shopping faster.
How do I import products into Zellor?
Automatic: Shopify users can import products automatically; details are explained in the “How does Zellor work with Shopify?” section.
How do I tag videos?
Go to ‘Videos’ and select a video. Click on the ‘Products’ tab. Search for and add products by clicking the blue + icon. To remove a product, click the X icon next to it.
How does Zellor work with Shopify?
To start using Zellor, download the app from the Shopify App Store and sign in to have your products imported automatically. For a local video upload, navigate to Videos, select Upload Video, enter a name, and then browse or drag your file into the upload field. Make sure to select a thumbnail and click Upload then Save to complete the process. Alternatively, you can go to Import from Social, paste up to five TikTok or Instagram URLs, and click Get Videos. To build a carousel, go to Carousels, click Add Carousel, name the project, and hit Create. From there, add videos from your library or URLs and attach products from your Shopify list. Once you have previewed and reordered your content, copy the Carousel ID. To finish, visit the Zellor section on your store page, open Carousel settings, and paste that ID into the Standard Carousel field.
What is Zellor Analytics?
Zellor Analytics provides performance data for your videos. Go to ‘Analytics’ in the portal to view overall and detailed metrics, adjust the time period, and, if using Shopify, see sales data like ‘Add to Cart’ and ‘Successful Checkout’ events.
Is my information safe?
Yes! Zellor is compliant with the General Data Protection Regulation (GDPR). This means we: Only collect the necessary data Follow best practices for security and data storage Ensure marketing opt-ins and cookie tracking are consensual Keep our privacy policy updated Train our team on data privacy best practices Write client agreements in easy-to-understand language
© 2026 Zellor, All rights reserved
© 2026 Zellor, All rights reserved
© 2026 Zellor, All rights reserved