The only shopping assistant that answers with video.

No problem. Zellor will still answer the customer’s question with a comprehensive text response. Relevant video enhances the answer when it’s available, but it isn’t required for the assistant to respond.

You don’t need a huge video library to get started. As a guide, 5–10 videos showing your products in different contexts is enough to begin. The more relevant video Zellor has access to, the more opportunities it has to use video when answering customer questions, so we recommend continuing to add fresh content over time.

No. Zellor is designed to run without slowing down your storefront or compromising the shopping experience.

Zellor currently integrates with Gorgias, allowing the assistant to connect with your existing customer support workflows. Intercom and Zendesk integrations are on our roadmap, with additional integrations planned. If you would like to discuss a custom integration, please reach out to our sales team.

The merchant (you) does. Zellor does not take ownership of any video content a merchant imports. Retailers are responsible for ensuring they have the appropriate rights to use imported content. If you import UGC or influencer content that you don’t already own or have permission to use, you’ll need to agree the appropriate usage rights with the creator. We’re also developing tools to help retailers manage creator licensing and usage rights directly through Zellor.

Yes. Zellor supports multiple languages and currencies, helping brands deliver a localized shopping experience across different markets.

Zellor is built for eCommerce brands and retailers that want to use AI and video to create a better shopping experience and help more customers make confident purchase decisions. It’s particularly useful for brands with products where customers have questions, need advice, or benefit from seeing products demonstrated before buying.

Zellor offers plans for businesses at different stages, including a free plan so you can get started without an upfront commitment. You can see all plans, features and current pricing here (Zellor pricing).

Zellor acts as a data processor under the General Data Protection Regulation (GDPR) when processing personal data on behalf of our customers. This means our customers remain responsible for determining why and how personal data is processed, while Zellor processes that data only on their documented instructions and in accordance with our Data Processing Agreement. As a processor, Zellor is responsible for implementing appropriate technical and organizational measures to protect personal data, maintaining appropriate security and confidentiality, controlling the use of subprocessors, assisting customers with relevant data-subject and compliance obligations, and appropriately handling the deletion or return of personal data when required. For more information, including our Data Processing Agreement and Privacy Policy, please click here (Zellor privacy policy).